How to remove Interaction in Create HR Case

Jet R
Tera Contributor

Hi,

I am not able to find where I can remove the interaction when creating HR Case. Please help. 

 

JetR_0-1674657031268.png

 

 

7 REPLIES 7

Hi Sandeep, It's still not working, I realized that the property that you mentioned is in different application (Human Resources: Workspace, currently we are configuring for Agent Workspace for HR Case Management. I tried to find similar property but I can't find anything in the new Agent Workspace scope. 

 

Please help. Thanks

vstefanova
Tera Contributor

Hi Jet, 

Did you find a way to remove the Interactions from the HR Case creation page? Would appreciate if you can share your experience. 

Thank you in advance, 

Victoria 

This post has the solution How to hide 'New Interaction'?