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HR Tasks & Flows

My team and I are new with the Human Resources Services, I have made the HR Service and the Record Producer, so I can see my Service in the Service Portal, but I'm having trouble with the Flow. We are used to make a Flow in the Flow Designer and atta...

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Activity set trigger based on fields in the parent case

Hi All,We want Lifecycle activity sets to trigger when the parent case is moved to "Work in progess" by the fulfiller and based on the variables selected. For ex, only  if variable 1 is X, variable 2 is Y and State changes to work in progress, corres...

Suvetha S by Tera Contributor
  • 429 Views
  • 4 replies
  • 0 helpfuls

User Experience analytics dash board access issue

Hi All,I installed the User analytics plugin and added the following roles to the report adminanalytics_admin,analytics_viewer,mobile_analytics_viewer,web_analytics_viewer,portal_analytics_admin,portal_analytics_viewer The user is not still able to s...

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Raji9 by Tera Expert
  • 695 Views
  • 1 replies
  • 0 helpfuls

Resolved! Mapping Variables to PDF Template Mappings

When setting up PDF Template Mappings, is there a way to map variables from a Record Producer to the field name on an HR PDF Template? We have a Record Producer tied to an HR Service that calls a PDF Template.  A variable on this Record Producer has ...

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kevinthury by Tera Guru
  • 3693 Views
  • 3 replies
  • 4 helpfuls

Negative Survey Feedback—Send Notification to manager

I've searched online and the community for an answer on how to send a notification to the Assigned to's manager when survey feedback is negative. I've attached what I've pieced together so far through my research and knowledge. I created an event, a ...

Mark Geter by ServiceNow Employee
  • 1706 Views
  • 12 replies
  • 2 helpfuls

Resolved! Awaiting Acceptance in HR Case

Hi Folks, What is flow of state Awaiting Acceptance in the HR case. I know when state changes to Awaiting Acceptance workflow will trigger. In my case I have created a workflow for the Custom HR service. I have set the state to Close Complete after a...

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How to store JSON data on Strung field

Hi All, I have a requirement where I need to get the HR service JSON data and store in a HR case table field.I created a new field "Processing Hidden" on HR case form of "String" Type. Now I need to get the json data of some fields of  current HR cas...

Parul Sahu by Tera Contributor
  • 839 Views
  • 3 replies
  • 2 helpfuls

Need to add HR admin role to system admin

Hi I have accidentally removed HR admin role from system admin role and I am unable to add it back. My personal development instance id is dev91866.Please help me add it back to admin role as I am unable to access any HR functionality.

Community Alums by Community Alums  
  • 1132 Views
  • 3 replies
  • 0 helpfuls

Response template writer role best practice or recommendations

Hi Community, We're interested in enabling Response Templates and would like to hear about your experiences and recommendations on who should have access to create and edit them. We'd like to provide the necessary role to a handful of HR Managers, tr...

Becky T_ by Tera Contributor
  • 1012 Views
  • 6 replies
  • 0 helpfuls

UI Policy is not working in Agent Workspace

Currently trying to configure a "More Information" tab in the case form. Figured it would also work within Agent Workspace. I've tried changing the view from Global to the workspace. No luck. I've attached my code or is there something I'm missing th...

Mark Geter by ServiceNow Employee
  • 1434 Views
  • 5 replies
  • 0 helpfuls