Looking to send out an email from a case within ServiceNow to a large number of recipients. Is there a recipient limit for emails sent from ServiceNow cases? Also, is there is an audit trail?
I have created 1 HR Task template with HR Task Type = Take Survey. I have Survey (asmt_metric_type) also which in Published and which is also added in my HR Task template. When I try to create new HR Task through the above created Template, Survey In...
Hello Team , Can we change the order of the variable which are there under HR Case template tab of HR Case.Thank you !
Hi Everyone , We have requirement to sign document ,but we are not sure get that done ,we checked the docs as well as existing configuration but we find sign document functionality is supported only for PDF Document Template Mapping such that when ...
Hi experts, When ever Agents are creating a case they are able to select inactive users. Inactive users should not be visible in the dropdown. Please help me with this scenario.
Hi, I am working on bulk uploading documents into ServiceNow HRSD module. While going through the PDF document which is explaining the steps to be followed to bulk upload documents, there is a mention of OOB configuration as an example. This is the n...
hi, I have a below case: For few HR agent, child case created through related links Child case. Case was successfully created. While checking on list view, parent is empty. While the same, when created by HR admin, it was showing the parent. What cou...
What is the difference between service activity and flow fulfilment types in HR Case configurations?
Hi, Why the system doesn't check for mandatory fields when i am closing a task from the ui action "close complete" but it checks when i am closing it from the field "state"? Thank you in advance
Hi good day, This one is more a question about good practices... A couple of months ago we made important changes to the taxonomy of our HR services catalog with the aim of make it more simple and fully self-service... As a result of this change, w...
Any taxonomy experts out there willing to discuss the merits of having more than 2 tiers in their categories? For example, in HR we would like to have a topic page for benefits and possibly one for insurance with all of the options for insurance. ...
Hey there SN Comm Team, I am in need of some help to hide certain choices from a custom field when the logged in user does not belong to the Human Resources Department. The field and choices are on the HRIT Operations table Department field sits on t...
I have a requirement to create a Separate service portal for the HR department. how can I create that? Currently, we have a Service Portal for IT services.
Hi , While Creating Hr case from backend in the Subject person able to see 2 user records active and and inactive. requirement is to show only active users in the subject person filed. please help
Hi All, I want to understand the meaning of type read/write in COE Security Policy. When we give the type as read ->only members of given assignment group will able to read(cases)? When we give the type as write ->only members of given assignment ...
