I want to hide CHAT option in Employee service centre
I want to hide ( disable ) chat option in the header menu. But conversation should be needed at the bottom of the page in employee service centre.
Forum Posts
Resolved! Dynamic translation for fields in agent workspace
The dynamic translation button does not appear in Agent Workspace. The translation buttons appear on native view like this: But I cannot view the same buttons on the Agent workspace? I don't see anything in servicenow's docs. Can someone help?
Resolved! Checklist Created in HR Service is not captured in Update Set
I have created a checklist on the HR service and moved the update set to TEST. But it is not coming in TEST Instance. How to capture the checklists? Solution please. Thanks
Best way to restrict most HR Services to a set of groups. They should only access 4 HR services.
I have a requirement to restrict around 15 groups from accessing several other HR services but 4. They have the case writer role. What's the best way to do this. I don't see effectiveness on COE security policy as I have to identify all groups to att...
Resolved! How to enable HR Service Delivery , Journey or Lifecycle events in PDI
Hi All We are getting onboarded as a SNOW Partner and we are exploring HR SD for a prospectAny idea, How to enable HR Service Delivery , Journey or Lifecycle events in PDI in Tokyo build I tried role and plugin, couldn't find anything thanksvj
Resolved! Not able to find hr service portal plugin
Hi,I was unable to find the plugin(com.sn_hr_service_portal) in my PDI May I know how can I find that plugin in my PDIThanks,Nithin
Hide the agent name from the activities stream on the esc portal
I want to hide the agent name from the activities stream on esc portal.
Transfer HR case to incident
Need procedure to transfer or convert HR case to incident, and viceversa.Thanks in advance.
Resolved! How to check if HR case has attachment
Our HR wanted to check if HR case has attachment. I created a field "u_has_attachment" on the table and a business rule to that uses function hasAttachment. However, this function is cannot be used on a scoped application. HI Support suggested we cre...
Resolved! How we can integrate ServiceNow with Workday.
Hi, How we can integrate ServiceNow with Workday. We can create Onboarding request in ServiceNow and it should create some tasks in Workday. ex - 1. Task1 - Workday team to create HR profile. 2. Task2 - Facilities team to assign desk or phone. ...
Resolved! How to integrate HCM with ServiceNow.
Hi All, How to integrate HCM with ServiceNow using HRSD. When any User onboards to ServiceNow their profile should be created in HCM and then it should create in ServiceNow using HRSD. Can anyone please help me to perform this integration. Regards,Ni...
UI Policy Show/hide is not working in Agent Workspace but working fine in Default View
Hi All, We have 2 custom fields in HRIT Operation table IM and IM ticket number which should be exclusively available for 2 HR services. I have written 2 UI policies1. IM ticket should be visible and mandatory when the HR services are selected. 2. IM...
Modify the data in CSV file when exporting the data using Export Definition
Hi All, We have configured an Export set to export the data from metric instance table to MID-server and then to the remote Server (SFX Server). In metric instance table we have an ID field which is a Document ID type field which will refer to the HR...
Resolved! Parent case closure based on HR Task closure
I have written a BR in hr task table to close the parent case once the child HR tasks are getting closed. I have written the below script and instead of changing the state to Close Complete the parent case is getting moved to Awaiting Acceptance sta...
