How to remove "Email" section from Compose panel in Workspace

[peter_repan]

With Vancouver release, the section "Compose" in HR Agent Workspace has extra tab "Email".

We don't need it. How we can hide it please?

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/...

[miro2]

@shagun137 please try the implementation provided above by configuring 'Show email mini compose'.

[Bashid Bepar1]

@miro2. By setting the attribute Email Client to false, it is also removing the Compose Email button as well. that is the issue. Only thing we have to see is whether we can adjust the same in UI Builder. Probably @Dustin Taber  have some thoughts on this.

Regards,

Bashid.

Regards,

Bashid.

[miro2]

@Bashid Bepar1  you are right. When the attribute is set to false, the 'Compose Email' button is also hidden. Please try the implementation provided above by configuring 'Show email mini compose'.

[miro2]

@Bashid Bepar1, @Community Alums 
and when it comes to UI Builder configuration, you can change Compose section visibility in the Record Case SRP (you can bind data or use a script or just hide component). Search for Activity Stream Compose. I think there is no option to hide only 'Email' from here. This is controlled via the Email client attribute, and I haven't found a configuration to change that in the UI Builder.

[Community Alums]

@Bashid Bepar1 @miro2 @shagun137 

Check out this article.

I just tried it and it does work.

I now have a page variant of "Case SRP" that I set with a lower order number than the OOTB one, and the mini email composer is no longer visible in the 'compose' section. It's not conditional, but it'll work. If you can get it to be conditional based on state of record, let the rest of the us know. This seems to be an issue for many other users.