How to send a email notification to user who reject the HR case ?

[Deepika61]

Hi All,

we have notification that whenever case is rejected an state closed incomplete then  sent a notification to "subject person , watch list and opened by " but need to send the user who reject the HR case?

So can you please suggest me that how to add the user who reject the case as recipient?

Thanks

Deepika

[RaghavSh]

Is it an event based notification? If yes the check the "send to event creator" under "who to send" tab in your notification.

If not then you need to create a email script where you can get the updated by add email address of updated by  and add the email script to your notification.

Refer for email scripts :https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/new_to_servicenow/app_store_lear... 
Please mark the answer correct/helpful accordingly.

[Deepika61]

Hi @RaghavSh 

Thanks for the response

its event based only, and i have already checked the "send to event creator" , but still its not sent the Rejected by person

[Peter Bodelier]

Hi @Deepika61,

Could you lookup the event in the event log? Is the created by the user, or system?

If it is system, you can lookup the Business Rule which triggers the event, and add the user to parm1 or parm2 of the event.

[Deepika61]

@Peter Bodelier 

Thanks for the response

the event was OOTB one, and will trigger by the flow