why Comments and worknotes section on the HR case doesn't show any updates?

[Ramu6]

Hi All,

Actually Comments and worknotes section on the HR case doesn't show any updates, if i post any worknotes or customer updates, , there is no upadate in that section, i am not sure , why this was happening

Please help me to sort out this

Thanks

Ramu

[Ankur Bawiskar]

@Ramu6 

is this happening for admins or non-admins?

Do you have activities filter present on form layout in that view?

[Ramu6]

Hi @Ankur Bawiskar Thanks for the response

This happens to everyone, but this is only happen to particular HR service cases only, i have seen for other HR service on other COE, there working fine

[Ankur Bawiskar]

@Ramu6 

share the screenshot

Are you sure comments and work notes are configured to be shown in activity log?

Any ACL is blocking read access to those fields?

[Ramu6]

@Ankur Bawiskar 

here is the screenshot