How to set Suspend Reason Mandatory and default value?

[Peeyush Jaroli]

Dear Community Members,

I have a requirement where I need to make Suspend Reason mandatory which pops up when clicked on suspend case button. How can I do that?

Another requirement is to make a value as default one. For example I have item1 to item 4, I want item 3 to be selected by default.

How can I do that?

[Ankur Bawiskar]

Hi Peeyush,

Can you share the script?

from where the reasons are fetched? in my instance it is from sys_choice table and from sla_suspended_reason field

Regards
Ankur

[Peeyush Jaroli]

Hi Ankur, 

same as you mentioned, 

in my instance also it is from sys_choice table and from sla_suspended_reason field.

I want to make item 3 to be default but dont want to change the alphabetic order.

[Ankur Bawiskar]

Hi Peeyush,

you will have to modify the jelly script?

if you could share complete script here?

so what should be the selected value in your case?

Regards
Ankur

[Ankur Bawiskar · Accepted solution]

Hi Peeyush,

I updated in my instance and it now shows Group as default but shows in order correctly

script updated below

<select id="suspend_reason" class="form-control" name="suspend_reason">
	<j:while test='${reasons.next()}'>
		<j:if test="${reasons.getValue('value') == suspension_type}">
			<option value="${reasons.getValue('value')}" selected='selected'>${reasons.getValue('label')}</option>
		</j:if>
		<j:if test="${reasons.getValue('value') != suspension_type}">
			<j:if test="${reasons.getValue('value') == 'group'}">
				<option value="${reasons.getValue('value')}" selected='selected'>${reasons.getValue('label')}</option>
			</j:if>
			<j:if test="${reasons.getValue('value') != 'group'}">
				<option value="${reasons.getValue('value')}">${reasons.getValue('label')}</option>
			</j:if>
		</j:if>
	</j:while>
</select>

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Peeyush Jaroli]

Wonderful Ankur. This solved my problem. Thanks a lot.

How you learned all these things? It would have taken full week for me to try and test in order to achieve this default thing in UI page.