How to set Suspend Reason Mandatory and default value?

Peeyush Jaroli
Tera Expert

Dear Community Members,

I have a requirement where I need to make Suspend Reason mandatory which pops up when clicked on suspend case button. How can I do that?

Another requirement is to make a value as default one. For example I have item1 to item 4, I want item 3 to be selected by default.

How can I do that?

 

 

1 ACCEPTED SOLUTION

Hi Peeyush,

I updated in my instance and it now shows Group as default but shows in order correctly

script updated below

<select id="suspend_reason" class="form-control" name="suspend_reason">
	<j:while test='${reasons.next()}'>
		<j:if test="${reasons.getValue('value') == suspension_type}">
			<option value="${reasons.getValue('value')}" selected='selected'>${reasons.getValue('label')}</option>
		</j:if>
		<j:if test="${reasons.getValue('value') != suspension_type}">
			<j:if test="${reasons.getValue('value') == 'group'}">
				<option value="${reasons.getValue('value')}" selected='selected'>${reasons.getValue('label')}</option>
			</j:if>
			<j:if test="${reasons.getValue('value') != 'group'}">
				<option value="${reasons.getValue('value')}">${reasons.getValue('label')}</option>
			</j:if>
		</j:if>
	</j:while>
</select>

find_real_file.png

find_real_file.png

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Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

22 REPLIES 22

Hi Peeyush,

 

Follow link & replace yourisntancename in the URL & change the sequence for the choices.

Set the sequence B as 0(default), while A, C, D can have 1,2 & 3 respectively.

In my case, User is last alphabetically but appears as default value because of sequence.

find_real_file.png

Hi jaspal,

But then User will always come at first place. What I want is User remain at the last in the list but shown up as default.

For example, below Phone is 2nd on the list but I have set it up as default: This is just for illustration purpose. I want that item remain in the alphabetic order but still show up as default

find_real_file.png

sowmya29
Tera Contributor

Supend Dialog box have choices selected, which i'm carry to suspended reason field but it takes only default value it didnt taking the other choices