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05-04-2020 05:43 AM
Dear Community Members,
I have a requirement where I need to make Suspend Reason mandatory which pops up when clicked on suspend case button. How can I do that?
Another requirement is to make a value as default one. For example I have item1 to item 4, I want item 3 to be selected by default.
How can I do that?
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HR Service Delivery
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05-05-2020 01:00 AM
Hi Peeyush,
I updated in my instance and it now shows Group as default but shows in order correctly
script updated below
<select id="suspend_reason" class="form-control" name="suspend_reason">
<j:while test='${reasons.next()}'>
<j:if test="${reasons.getValue('value') == suspension_type}">
<option value="${reasons.getValue('value')}" selected='selected'>${reasons.getValue('label')}</option>
</j:if>
<j:if test="${reasons.getValue('value') != suspension_type}">
<j:if test="${reasons.getValue('value') == 'group'}">
<option value="${reasons.getValue('value')}" selected='selected'>${reasons.getValue('label')}</option>
</j:if>
<j:if test="${reasons.getValue('value') != 'group'}">
<option value="${reasons.getValue('value')}">${reasons.getValue('label')}</option>
</j:if>
</j:if>
</j:while>
</select>
Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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05-05-2020 12:13 AM
Hi Peeyush,
Follow link & replace yourisntancename in the URL & change the sequence for the choices.
Set the sequence B as 0(default), while A, C, D can have 1,2 & 3 respectively.
In my case, User is last alphabetically but appears as default value because of sequence.
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05-05-2020 12:25 AM
Hi jaspal,
But then User will always come at first place. What I want is User remain at the last in the list but shown up as default.
For example, below Phone is 2nd on the list but I have set it up as default: This is just for illustration purpose. I want that item remain in the alphabetic order but still show up as default
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04-08-2025 09:12 AM
Supend Dialog box have choices selected, which i'm carry to suspended reason field but it takes only default value it didnt taking the other choices