How to update the case when email is sent from personal email id
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03-08-2023 03:33 AM
Whenever case updating I have one field were case worker can enter personal email id. I have a notification which will send the email to the personal email mentioned in that field.
when the user reply back to that email from personal email, it needs to update the case but its not updating. getting this error
unable to locate"sysID" for inbound email processing.
modified the acl and provided public and snc_external role but no luck
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03-09-2023 03:58 AM
please share your inbound action.
thanks
Frank