HR Activity Set condition trigger from Task in HRSD process

Averyy
Tera Contributor

Hello,

 

I am in need of some guidance on what I should select below. I am creating an activity set I want to trigger when a field on a task during the HRSD in processing catalog item "yes" is selected per screenshots below 

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The task above is one of the first task the supervisor is given after the HRcase is created..

 

4 REPLIES 4

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

@Averyy There is a newer feature (introduced in San Diego) where you can use a Business Rule to trigger the event to evaluate the Activity Set. You can use this in your process. There are certainly more details I would need to give more detailed guidance, but at a high level you can use the Advanced Trigger Script for this as well in conjunction with the Condition with Event Business Rule. Here are more details on the feature I mentioned to trigger the activity sets from a Business Rule. One thing to note is that this feature is in the HRSD Enterprise feature set (not available with HRSD Pro).

 

If my answer has helped with your question, please mark my answer as accepted solutions and give a thumb up.

Regards,

Mike

Yes, I believe this is what is needed. Would you mind providing the details in what the advanced script BR would look like?

@Averyy If you have the demo data for Lifecycle Events Enterprise (San Diego and beyond) you will see the example Business Rule -Condition with Event BR (Demo). This BR is triggered on the LE Case table. Again, you will have to be on San Diego or later since the workflow was updated as well to accommodate this new feature.

 

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Yes, my company instance is in tokyo so we do have that demo.