HR agent workspace- response template limit standardization

rachana_patel
ServiceNow Employee
ServiceNow Employee

‎06-14-2023 06:31 PM

Hi, 

 

I want to know more how this response templates are configured. To be more specific, How is the number of response templates displayed controlled? 

for example :

when I go to any HR case under HR agent workspace , and select response template , I see 10 response templates. 

But when I compose email from that HR case , I observe there are ~50 response templates. 

How is this difference occured? what controls the number of response templates displayed?

PLease find attached screenshot.

 

I tried to change limit in cxs_table_config_list.do to 3 , still this behaviour seems to be in control from other functionalities.

Also looked out for any script include doesn't come from there. 

please help.

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Community Alums
Not applicable

‎06-14-2023 08:08 PM

Hi @rachana_patel ,

It's controlled by the property "com.glide.quickactions.maxresults.templates".

If you do not have the property in your instance, please create this property with Type as "integer" and give the value as how many you want to show.

There are so many properties which are unavailable on instance OOB.

 

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rachana_patel
ServiceNow Employee
ServiceNow Employee
In response to Community Alums

‎06-14-2023 08:11 PM

Hi @Community Alums Thanks for your response , I already tried adding that property too , but did not work .

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