Hi Team, How to show KBID in URL instead of sysid for any related article in portal.Current URL :https://abc.service-now.com/my_hr?id=abc_kb_article_view&sys_kb_id=18100f60db12b190b1fc3313e2961919Expecting URL link to display :https://abc.service-no...
Hi All,var hr1 = new hr_Utils(); h1.removeRolesAssigned(userSysId); hr2.matchingPortalRoles(profile);Can you explain what the above code does?
Hi All,In knowledge feedback task there is impact and priority how does the system take this value and where to put configurations for this
https://www.youtube.com/watch?v=Q1l5mZl4-ck
Perhaps I'm missing something obvious and this is detailed/documented somewhere....but HR users (i.e. users with roles such as hr.ROLE_HR_CASE_WRITER) don't have permissions to add users to the list collector field Work notes list if it is added to t...
How to restrict Reports & Dashboards related to ER to all the users except the ER managers.
I need to create a report where i need to track for all tickets that are in State: - On Hold- Resolved to include the reasons for "on hold" and "resolved" options. ThanksFernando Marques
Hi all,I was having two variables i.e., for example request and type where request consist of two choices( a and b) and the type(list collector variable) consist of 5 choice. when i select the request i.e. choice a then only 4 choice has to be displ...
Hi everyone! I was asked to add the "Watchlist funcionality" to my Portal widget and make it like a button. I want a "Watchlist" button for example there, that will display the sys_user list so I can choose more than 1 user.What is the best way to ac...
We're in the process of migrating both a Service Portal instance and an ESC instance to a common presentation using EC Pro. The more interesting questions are starting to surface now, like "is there a recommended best practice as to where to publici...
Hello All, I have a requirement, If a logged In user is a Part of "London Creator" Group. after Submitting a request fromRecord Producer. in Native Form there is one Field Creator Group, so it should filled with the assignment group name. Please help...
Hi, How to send attachment from one instance to another instance. When I'm creating incident in one instance it is creating in another instance with having same details and I want to send attachment from one instance to another instance. Can anyone ...
suppose HR criteria is like Conditions are Role is Hr basic So HR service is available to all the agents who is having HR basic role. So is it possible that HR agents can raise the HR case by using Record Producer- for any User If not is there any ot...
This HR case has been assigned back to the group as the previous 'Assigned to' user ${assigned_to} is now inactive or no longer a member of ${assignment_group} group. I have written the above line in the notification body. It is populating the assig...
Hi All,I created a flow designer to create hr cases when parent case is closed complete and additional comment is inserted . The flow is working as expected but while creating a new case i am copying a choice field from parent to the child case. The ...
