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Virtual agent

Hi All,On the virtual agent can we make the system recognise the word hello , where to do this configurations?Thanks in advance

kali by Tera Contributor
  • 284 Views
  • 1 replies
  • 1 helpfuls

Unable to add tag field in the HR work

Hi All, while adding tag field in the HR workspace via gear button we are receiving error , can you tell me how to resolve that one .      Can you help me to resolve the issue . Thanks ,Chandan

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chandan31 by Tera Contributor
  • 203 Views
  • 1 replies
  • 0 helpfuls

Unable to add tags in HR classic workspace

Hi All, I want tag field in HR workspace  should visible to all the employee who can access human resource workspace , i have done by using the gear button which is visible in right top move from the left to right but still it is not visible to other...

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chandan31 by Tera Contributor
  • 497 Views
  • 3 replies
  • 0 helpfuls

How to add a new List in HR Agent Worksapce?

How can I add a new List to HR Agent Workspace? I've been looking at documentation and can find information on Agent Workspace (incidents, problem, ect.), but can't find anything for HR Agent Workspace.   

Amy13 by Tera Contributor
  • 1070 Views
  • 4 replies
  • 1 helpfuls

Resolved! Original Value on HR case Description

Hi, On my record I have variable called name referenced to sys_user table. After form submission form the portal why the case description show the logged in  user value as well next to the variable as orginal value I'm aware this is populating from ...

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Mandatory fields within tables

I am having an issue with making a field mandatory in HR Agent workspace. When I set the field as mandatory on the table, when I test to see if it will allow me to close without the mandatory field being completed, it will allow me to close without t...

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Resolved! Limiting Read Access Based on Location

Hello! I am new to ServiceNow and am wondering the best method to achieve this scenario.  We’re exploring restricting read access of HR cases based on the location of the submitted user for some of our HR non-agent teams. So if User A lives in Town A...

maxstnr by Tera Contributor
  • 827 Views
  • 2 replies
  • 2 helpfuls

Team insights configuration in manager hub

Hello everyone,  I am facing issue in manager hub configuration, in team insights there are widgets -about the teams, service and support, employee journeys, in that there are reports so how can i bring data in them.    

Client role assignment schedule job

Hi All,var hr1 = new hr_Utils();    h1.removeRolesAssigned(userSysId);    hr2.matchingPortalRoles(profile);Can you explain what the above code does?

kali by Tera Contributor
  • 329 Views
  • 1 replies
  • 0 helpfuls

Knowledge feedback task

Hi All,In knowledge feedback task there is impact and priority how does the system take this value and where to put configurations for this

kali by Tera Contributor
  • 459 Views
  • 3 replies
  • 0 helpfuls