HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Wanted to push updated dates & other attributes back to SuccessFactors

Hello connections,I have a requirement to push dates & other attributes back to SuccessFactors. Currently we are using Integrations Hub to pull data from SuccessFactors into ServiceNow but wanted to know if Integrations Hub can be used to push data b...

Lak by Tera Contributor
  • 536 Views
  • 1 replies
  • 0 helpfuls

different link types in module creation

Hi All,I am learning module creation and saw there are lot of link types. Can someone explain each one with an example.Thanks in advance.

kali by Tera Contributor
  • 2996 Views
  • 1 replies
  • 5 helpfuls

Help on NLU Reporting

Is there a way we can link the open_nlu_predict_intent_feedback table with the interaction table in creating a report? We are trying to look at the feedback and also see when that led to a live chat transfer that also includes the interaction number.

Data resources on UI builder

Hi, I want to edit the data resources that are there on my landing page of Agent workspace for HR case management , it shows it is in read only mode. Can someone please help me. I am trying to edit the data resources on tha copy variant page of my la...

Rkanodia_0-1717597759523.png
Rkanodia by Tera Contributor
  • 2001 Views
  • 5 replies
  • 0 helpfuls

Resolved! Employee Relations - Case lock functionality

I need some help, please. Our Employee Relations team is planning to use SNOW for case management. I remember that in the HR Agent Workspace, someone with the HR ER confidential [sn_hr_er.confidential] role can lock or restrict a case. However, our E...

rrajagopal by Tera Contributor
  • 2280 Views
  • 3 replies
  • 1 helpfuls

Script include

Hi All,There is a reference variable called subcategory(Reference) , on the backend there is a custom table for storing the subcategory. And there is another variable called bank , it is a dropdown field . Based on the bank variable value the subcate...

kali by Tera Contributor
  • 630 Views
  • 3 replies
  • 0 helpfuls

Servicenow knowledge

Hi All,I am beginner in ServiceNow . I want to increase my technical knowledge in ServiceNow and i want to understand how things are working in the backend . I am not restricting myself to ServiceNow modules . Please guide me or suggest  udemy course...

kali by Tera Contributor
  • 500 Views
  • 1 replies
  • 0 helpfuls

On Agent workspace for HR Cases need to send email via dynamic 'from'

We have a requirement when we want to send email from agent workspace for HR Cases at that time want send mail with dynamic 'from' i.e. either logged in user's email address should auto-populate in 'from' or that user should be able to select 'from'....

ACDD by Tera Contributor
  • 793 Views
  • 1 replies
  • 0 helpfuls

Copy variable editor data to description

Hi experts,Can we update description field on case form with variable editor data when record is inserted?  TIA 

si21_0-1718720728968.png
Community Alums by Community Alums  
  • 554 Views
  • 2 replies
  • 0 helpfuls

Mobile

Hi All,I am learning ServiceNow mobile . I am a beginner in the mobile on ServiceNow platform . Please guide me on how to study the mobile. If possible you can also recommend mobile learning you tube channel or Udemy coursesThanks in advance.

kali by Tera Contributor
  • 477 Views
  • 1 replies
  • 0 helpfuls

Compose email attachements

Hi All,A user has sent a attachment via compose mail and from servicenow , Fromlogs it is showing the attachment has been sent. Attachment size is within the limit of outbound email property size. But in their outlook the attachment is not received b...

kali by Tera Contributor
  • 670 Views
  • 2 replies
  • 0 helpfuls

Resolved! HR Survey trigger conditions

Can HRSD have multiple surveys?Can the ER COE table have a different survey vs the HR Case COE table?What are the survey trigger conditions?Can a HR service have multiple surveys?

Liz18 by Tera Contributor
  • 1783 Views
  • 3 replies
  • 3 helpfuls