Hr agent workspace

Imran31 · ‎08-23-2024

I am not able to option to change the application for agent workspace to "Agent Workspace for HR Case Management".
please refer the below screenshot.

Rob Sestito · ‎08-28-2024

Hey @Imran31 -

Did you recently install the plugin for Agent Workspace for HR Case Management? And then go to the UI Builder right/shortly after the install?

I have seen before where logging out of the system and then back in after a certain plugin(s) is installed, such as Agent Workspace for HR Case Management.

If you have logged out since posting this question, try and see if the plugin is there now for you to select. Otherwise, you could rebuild/repair the plugin itself, or create a case with SN HI Support, as @mich7 has suggested.

Cheers,

-Rob

View solution in original post

michaelj_sherid · ‎08-23-2024

@Imran31 It looks like you are limited on the roles you have. Please verify you have the

sn_hr_agent_ws.admin & sn_hr_core.admin roles.

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumbs up.

Regards,

Mike

Imran31 · ‎08-27-2024

@michaelj_sherid I do have both of roles please see the screenshot attached.
Role

michaelj_sherid · ‎08-28-2024

Hi @Imran31 I made an assumption that you also have the sn_hr_core.case_writer role. If you have all of the roles I mentioned you should be able to see the Agent Workspace for HR Case Mgmt scope. I recommend submitting a Hi Support Case to have this investigated since in an OOtB installation you should see the scope given the roles you already have. As an FYI, the Agent Workspace for HR Case Management is the Configurable workspace, which is the newer interface.

Regards,

Mike

Wessel van Enk · ‎08-28-2024

Hi Imran,

The name of the scope has changed. It's now Human Resources: Workspace (see screenshot).