HR Agent y

[Navin12]

Hi All.

I am looking for a report (like Whether Yes or No) when user chat with Virtaul agent.

Its like - After the chat Virtual agent ask user " was this help" with the options Yes and No.

So i need get the report what user clicked on .?.

Please suggest.

Thank you very much in advance.

Navin.

[AnveshKumar M · Accepted solution]

@Navin12 The conversations and responses are stored in sys_cs_message and sys_cs_conversation tables. Check them if you can find your data by doing a test conversation and clicking on the helpful or not.

If you can see the data, you can add these tables to allowed list in the sys_property glide.ui.permitted_tables for reporting and try building the report.

[Navin12]

Thank you very much for the Information, @AnveshKumar M . It served my most of the purpose and still needs some investigation. Thank you.