HR Bulk case create in Configurable Agent Workspace

[Frances Nunan]

Can you please tell me if bulk case creation  feature is available in configurable HR Agent Workspace? 

[michaelj_sherid · Accepted solution]

@Frances Nunan Bulk case creation is a new feature within the HR Agent workspace (configurable). You can create the bulk case creation from within the Bulk case request list within Agent Workspace for HR Case Mgmt.

Regards,

Mike

[michaelj_sherid · Accepted solution]

@Frances Nunan Bulk case creation is a new feature within the HR Agent workspace (configurable). You can create the bulk case creation from within the Bulk case request list within Agent Workspace for HR Case Mgmt.

Regards,

Mike

[Frances Nunan]

Thanks Mike for the update on this topic. Can you please explain what this is about? It was published recently in What's New in Employee Workflows Q2 2024 Release

[Sandeep Rajput]

@Frances Nunan Bulk generation of cases is not available in configurable HR Agent Workspace.

[amrithaanayak · Accepted solution]

Hi @Frances Nunan, Bulk case creation is the ability to create multiple HR case for different employees at once instead of creating separate cases individually. This feature was available in Ui16 or plattform case management and was introduced in configurable agent workspace in May 2024 store release.

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou...