Virtual agent chat bot is not sending the response to user

[Haresh Haru]

Hello All,

Virtual agent chat bot is not sending the response as text to user after he/ she selects the option one as a choice.

It's going to end message or greetings instead of giving text as something to the user.

Can anyone help me on this.

Regards,

Haresh 

[Priyanka_786]

@Haresh Haru : It looks like something missing in designing to connect expected outcome with that choice. There are various material/tutorials available online on youtube on Configuration of Virtual agent.

Please refer below link with respect to choices.

https://www.youtube.com/watch?v=Gh1Ku_o1UU0&list=PLe4QSsKLT0SYphWfprSc3M5ZZV0TA6qCe&index=4

Hope it helps.

Please mark my response as helpful/correct if it helps.

Regards,

Priyanka Salunke

[Haresh Haru]

Hello @Priyanka_786 

I have seen this video and I have tried the same but it's not sending the response to the user.

Regards,

Haresh