HR Case always set to "Draft" State

[Dante Ditan1]

Hello,

I have a HR Service that has a template with State = "Ready". When I submitted the catalog item for this service in service portal it is working, the case is set to READY. But when I'm creating this on the Create HR Case module (sn_hr_core_case_creation.do) it always set to "Draft". I tried disabling all the business rule and it's still not working.

Thank you in advance.

[Mr world wide]

From the Create HR Case module (sn_hr_core_case_creation.do) it always set to ready. (OOB)

Because Case creation from the agent side is totally different. It is just a UI Page.

So many things will not apply/work there:

1. HR Templates
2. Workflows
3. UI Policies
4. Feild's dependent data, etc will not apply there.

What's the alternate?

• You can write the business rule on insert set state to "Ready"

[Dante Ditan1]

Thank you for your reply but apparently I have other instance that has the same setup and it is working. I setup the HR template with the assigned to and state and it works.

[Mr world wide]

Interesting.

I just verified the code on the OOB script include it is always setting the state to ready please find the screenshot attached below.

[Dante Ditan1]

Hello,

Thank you again for your reply. I have attached the screenshot here and it is also 10.

How did you figured out on which script includes are using on the hr creation process?