HR Case States

[anubhavkapoor76]

Hello All,

How could we view as what are the next state or is there any link which provides documentation of Case States?

[Prasant Kumar 1]

Hi,

Please follow below screenshot which provides the states of a HRSD case:-

If i was able to solve your query, please mark my answer correct and helpful.

Thanks & Regards

Prasant kumar sahu

[Anusha Reddy1]

Hello,

Please find below ServiceNow documentation link which explains about the case states and their description.

https://docs.servicenow.com/bundle/paris-hr-service-delivery/page/product/human-resources/task/t_Cre... 

When a new HR case is created, the case by default creates in "Draft" state.When you click on state drop down at this stage you can only see few states.

Once you click on "Ready for Work" button on case form, the state of HR case changes to "Ready".At this stage, you can view all the states on state field as mentioned in ServiceNow docs.

You can configure a process flow formatter on case form to clearly view the next states. Please refer to below link to configure state process flow.

https://community.servicenow.com/community?id=community_question&sys_id=6c7e82a2db081c9c6064eeb5ca96...

Hope this helps!

[Akhila8]

Hello Anubhav Kapoor,

Below is the Client Script which states what states have to visible at each stage. By Default, all states have to be visible, but because of below OOB Client script, few states are removed at DRAFT & AWAITING_APPROVAL states. You can change this Client script if there are any customizations for you.

[anubhavkapoor76]

I found the it in the scoping guide on Now Create