HR Cases

[samadam]

What is the role i should be giving to fulfiller groups that will be working HR cases?

[Arun_Manoj]

Hi @samadam

Scoped HR roles can be assigned by a user who has the sn_hr_core. admin role or a user who has the assignable by role of the scoped HR role.

[samadam]

I created few groups that would be working on the cases, as an admin I am trying to assign roles to the groups. I am wondering which roles should be assigned? 

[Arun_Manoj]

Hi @samadam ,

Please use this role [sn_hr_core.admin],

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou...

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Thanks

Arun

[Sumanth16 · Accepted solution]

Hi @samadam ,

sn_hr_core.basic would be too big of a role to assign to an IT personnel. At best they can be assigned sn_hr_core.case_writer role granted via an Assignment group with specific COE ACLs on HR Operations table allowing them to only have read/write access on cases generated via specific HR Services.

In your lifecycle event, you will be configuring a fulfiller activity which would trigger the HR Operations case designated for the IT personnel. 

If you do not wish to grant the access at the case level then you can create HR Task based activities in the Lifecycle event where HR Task would be of type submit catalog item. Since you have mentioned you are not using the request module, you can instead use a record producer where the fulfiller can mention which IT services need to be ordered for the subject person, on submission of this record producer, you can create a record in any OOTB/custom table (used for IT ordering) where the IT Team has full access. You can track the status of this ticket using a business rule and update the status of the HR Case/HR Task once the request is fulfilled by the IT team.

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Thanks & Regards,

Sumanth Meda