HR Lifecycle Events Activity Set

paradise611
Mega Expert

Hi All,

I'm using lifecycle events to create my HR cases and I would like to know if there is a way to skip an activity set based on the answer to the question? For example, If I have a question of do you like candy? If the answer is "Yes" Activity Set 1 kicks offs, If I answer "No" Activity Set 2 kicks off. Is this possible?

1 ACCEPTED SOLUTION

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

Typically this would be done using HR Criteria on the Activity itself. Without knowing your use case, I do not think this is a good employee experience because the activity set would show on the LE Dashboard, but may not apply. Remember activity sets show in the dashboard regardless of the advanced trigger, or any trigger type for that matter. I think the best option would be to structure the Activities so you can use HR Criteria instead of trying to dynamically trigger activity sets. 

There are use cases where an activity set needs to leverage Advanced Triggers, but I am not certain this would fit given your example. If you can give the use case, there may be a better way to accomplish this.

 

Regards,
Mike

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6 REPLIES 6

bryan_strasburg
Mega Guru

The VERY off the top of my head response is this:

Use the question to drive a field "likes candy" on the LE Case, or some HR Profile-HR System derivative table.

Use an HR Condition based on that field to drive an HR Criteria.

Set the Activity Set to the proper HR Condition.

I'd definitely prototype this before I went this direction, but it should work.

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

Typically this would be done using HR Criteria on the Activity itself. Without knowing your use case, I do not think this is a good employee experience because the activity set would show on the LE Dashboard, but may not apply. Remember activity sets show in the dashboard regardless of the advanced trigger, or any trigger type for that matter. I think the best option would be to structure the Activities so you can use HR Criteria instead of trying to dynamically trigger activity sets. 

There are use cases where an activity set needs to leverage Advanced Triggers, but I am not certain this would fit given your example. If you can give the use case, there may be a better way to accomplish this.

 

Regards,
Mike

Hi Mike,

The use case is for an HR process. The scenario is to create a new Job Req for a new job posting,

The hiring manager would answer a few questions before kicking off the process. The first Question is: Does a Job Req already exist for this Job Req? If a Job Req already exists and it only needs to be updated, then go directly to Activity Set 2 which is Recruitment

If a Job Req does not exists and a new one needs to be created go to Activity set 1 which is Pre-Recruitment.

Depending on the answer to the initial question a set of activities kick of within the appropriate activity set. 

Sarah Elriedy
Tera Contributor

Hello i'm preparing for CIS-HR, any idea what the answer for this question, i would say D

If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?
A. the activity must be manually closed by the HR professional
B. the Lifecycle Event will be canceled
C. the activity must be manually closed by the Subject person
D. the activity will be skipped