Hi Team,When in HR Agent Workspace, while creating Interaction record, we can see 'Create HR Case' UI Action visible over there. Once click, it will generate the HR Case record.But, while in classic view, i cannot see the same ui action present over ...
Hello All,I am planning to create a report on HR cases closed in last 3 months based on average resolution time. I see the field current is available on HR tables OOTB. I need to create a report for HR cases which were closed in 1 day, 2 days, 3-5 da...
I've just implemented COE security Policies into my Instances and I've had no issues so far. But now we've received a new requirement. There should be 2 Policies, both applied on sn_hr_core_case.One is a general HR Agent Policy, which allows HR agent...
Hello Everyone,I need to deactivate the icons displayed on the right panel of the HR Agent Workspace, as shown in the screenshot below.Could someone please guide me on how to achieve this?
Hi all, I've requirement to show some confidential cases only to submitted users and assigned to user, but not the assignment group. How to achieve this using COE security policies.
Hello,I am working within the HR Agent Workspace in ServiceNow and would like to add a clickable link that points directly to a network folder (e.g., a shared drive location such as \\server\folder\subfolder). The goal is for agents to be able to qui...
Hi Community,I have a requirement where a notification needs to be fired 4 days prior to last day worked date (this field is available on HR case ).The steps I have followed is :1) Created event.2) Created schedule script execution. Will call the ev...
Our team has been utilizing Service Portal/Announcements to communicate system-wide announcements to users. In the screenshot below, you can see the example of said banner at the top of the browser window. For the foreseeable future, the Announcemen...
Knowledge author i want to hide all the non-HR can & cannot read criteria from the HR knowledge bases(HR all employees & HR-Agents). Below process i create but not working as per the above requirement. any one idea help me Go to Knowledge > Administ...
Hi,We are generating HR document templates using BR when a record producer is submitted.PDF are attaching to the case, but the variables/ fields configured on the templated are not displaying on the generated PDF. ${subject_person.company}${subject_p...
Dear Team,We are having a requirement where into one of the record producers for employee relations. We have to populate description based on our business needs not whatever is getting populated from out of the box.I can see, record producer is havin...
(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) { // Add your code here var pa...
Hi everyone,We’re facing a strange issue with one of the variables from a Record Producer not displaying in the HR Case view on the Service Portal, and we’re hoping someone might have come across something similar.Here’s the setup:The variable is of ...
Hello Community,We have installed the Collaboration Services and the required plugins for Zoom call functionality. The setup and connections are working well for the Incident, Problem, and Change Request tables in both Platform View and Service Opera...
HI Team, Can you help if there is a possibility to add a custom message like "Thanks for submitting the case" once we submit the HR Case. Thanks
