HI All, On the ESC Portal on the widget Support resources (Topic widget) how can add the Search Configuration and any other filter's by options for example articles filter by counties if needed and also would like to add new filter by options. Can yo...
Hi All, We have to create schedule for SLA but we have some holidays that need to include on schedule entries. We want to know is it possible for any particular region of country that holiday entries not applicable.For exam: Boxing Day holiday is not...
Hi Everyone,Can you please help me on the below query, when HR case is created its assigned to benefits assignment group once the HR case is created few HR tasks will created and assigned to benefits assignment group under the HR case.I want to a...
How can I prevent a user from submitting a new HR Case via record producer , if there is still an open HR Case for for this user? So only 1 open HR Case per user per HR Service can be possible. So I need it for all the services whenever user clicks ...
Hi team, I'm curious I'm sure this was already asked in some manner - as an HR agent/fulfiller, after I had put in work notes or comments in the HR Case, there are instances where I need to make an edit (as opposed to adding a net new work notes). H...
Hello,I have a question regarding GIFs in Knowledge Base articles. When added, the GIFs play by default in a loop. I was wondering if I can modify it to only play when clicked. Also, can I modify it to display with a play button of some kind on it wh...
Hi all,When attaching a Knowledge Article to an HR Case record, the article does not get associated, and there are no entries being created in the "Knowledge Applied to Tasks" (m2m_kb_task) table. Does anyone have any ideas on how to resolve this?Tha...
Hi all, In the core UI, the attachments are displayed at the top of the HR Case form, allowing the HR Agent to see immediately if the customer has attached a document. Is it possible to implement something similar in the HR Agent Workspace? Currently...
Hi, I woul like to know the difference between two modules, Document Templates and HR Document Templates which is under HR Administration.I could configure PDF generation with Document Temlates but I wonder it might be better to use HR Document Templ...
Hi guys, I am trying to replicate the functionality of the "Follow" button, meaning that when you click the "Follow" button it changes the label to "Following", when you hover it after it changes to "Following", it appears "Unfollow", and when you cl...
Hi, In configurable HR workspace, the short description to the HR case while creation sets the default HR Service name. When we try to modify manually, the changes are not taken. It immediately moves back to the default HR service name when we try to...
Hello, I'm preparing for the HRSD Certification, and I would like some help with this question: In the out of the box configured Servicenow instance, when are HR cases created after a Bulk HR case request is submitted? a - Every 6 hours using a sched...
I created a new Email Account based on my location and entered the port values and server details. I also confirmed that it is active. I went into Email Properties and enabled all the checkboxes. However, emails are not being sent, whether internal o...
Hey HRSD Community, Our resolution SLAs function based on group, state, and priority - a common model/design. A key pain point for the teams using these SLAs is the constant back-and-forth of switching between In Progress and On Hold, essentially sta...
What you need to know about Application Restricted Caller Access. Are you a ServiceNow customer looking to give more visibility into security for your HR Administrator? Are you looking to take advantage of all the latest features and functionality ...
