HR Sentiment Analysis and Gen AI capabilities

[Robbie]

Hi Community,

Wondering if anyone has looked into the Gen AI capabilities specifically around HR and what resources you've found and can share, please.

Whilst I've managed to review quite a lot of info including leveraging the learning Portal as a good source, I seem to be struggling to get anything material other than high-level marketing statements.

My immediate question is: Does anyone know if Sentiment analysis is available within SN for HR. I'm sure it will be on the roadmap, but nothing I've managed to find confirms this. I know it's available for ITSM and CSM via the Task Intelligence Console.

Does anyone know if/when we can play with the Search AI and other Gen AI capabilities on our PDI's? It seems even partners are restricted and cannot access or build POC's yet - however please correct me.

Thanks in advance. 

PS - Anyone looking at this also struggling for Sentiment analysis for modules other than ITSM or CSM, I can recommend a great post from @Maik Skoddow (Thanks Maik) on how to achieve this via non SN solutions:

https://www.servicenow.com/community/developer-articles/sentiment-analysis-amp-language-detection-wi...

Thanks, Robbie

@Earl Duque - Hey Earl - Loved the 'Live coding happy hour' Friday covering Gen AI and noticed you and the guys discussed ITSM... any chance you or any of your connections know whether Sentiment analysis is available (or going to be available for) HR? I can't find anything anywhere with confirmation either way.

(Figured I'd @ you on the off-chance. Thanks in advance if you or anyone you know can let me know).

[Susan Britt]

Hi Robbie,

You should be able to use Sentiment Analysis in HRSD, if you are licensed for Now Assist for HRSD.  It is one of the OOB capabilities of the Generative AI Controller.

There is also no ETA, that I'm aware of, for us being able to use the GenAI and AI search in PDIs.  It is something that has been requested (by many I'm sure).

[Robbie]

Hi @Susan Britt,

Appreciate the response - thanks.

Whilst you say 'should be available',  have you seen this enabled specifically for HR or have you seen anywhere this is confirmed (Docs or similar)?

Like you say, I'm sure many, many people have/will be asking for this. However, in all the documentation I've seen it is not specifically mentioned.

For example, Task Intelligence is called out and mentioned for CSM and ITSM....  but nothing specific for HR - hence my question.

Any help or confirmation would be great.

Thanks, Robbie

[Ravi Chandra_K]

Hi @Robbie 

I'm not very sure about Sentiment Analysis,

Gen AI can summarise the HR cases. Please find the doc below.

Now Assist for HRSD 

Kind Regards,

Ravi Chandra.

[Robbie]

Hi @Ravi Chandra_K,

Thanks for the response - appreciated. I've viewed this link previously, you'll notice there is nothing specific about Sentiment analysis disappointingly, whereas for CSM and ITSM it is mentioned... 

Thanks again, Robbie