HR Service doesn't map automatically with record producer

[BKulisz]

Hi Team, 

I have configured the following HR service & HR Template - It doesn't map with the selected record producer automatically and the new case is "empty" - how to fix it?

[Sandeep Rajput]

@BKulisz On your record producer, in What it will contain section check if the script section is populated with the following script.

Here is the script

new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);

Hope this helps.

[BKulisz]

Hey @Sandeep Rajput , 

Thank you for your response 🙂 

I have pasted your script and during test received the following error: 

Any ideas?

[Sandeep Rajput · Accepted solution]

@BKulisz 

This error has appeared as you might have created the record producer in Global scope. There are two ways to tackle it.

1. Create the record producer in Human Resource Core scope

OR

2. Create an Application Restricted Caller Access Record as follows.

You need to create Application Restricted Caller Access Record within in the Human Resource Core scope as follows.

Once this record is created, the error will go away.

[BKulisz]

Thanks! It's working right now 🙂