HR Task when submitted creates a new HR Case
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11-24-2023 03:56 AM
Hello everyone
I am working on my PDI, trying the HR Tasks functionality.
I have the following scenario:
I have a flow to create a new HR Task when a new HR Case is created. This action waits for the assigned to user to submit the task on the portal
When I create a new HR Case... it triggers this flow and a new HR Task is created. So, I will impersonate the assigned to user to submit the task on the employee center portal
After submitting, the HR Task state changes to closed completed...
and a new comment is inserted, saying that a new HR Case has been created.
This is a OOTB behavior so my question is: where can I find this script (the new hr case created) on the system and where is the script to write something on the additional comments when a new hr case is created?
I hope someone could help me.
Thank you
André Ramos
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11-24-2023 04:24 AM
Check Server-Side Script for the same. Can you let me know the plugin for HR Case so I will try to re-create the issue and could try.
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11-24-2023 04:26 AM
Case and Knowledge management
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11-24-2023 04:29 AM
Look for a Business Rule on the HR Task table.
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11-24-2023 04:35 AM
Already did it... could not find any related business rule for this behavior