HR document template on HR case

[si21]

Hi experts,

1.We have requirement to attach document template on HR case.

2. After attaching to case it should be sent on email notification to subject person.

How can I achieve this?

[Sandeep Rajput]

@si21 

For point #1 please refer to https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resource...mentGeneration.html

For point #2 please refer to https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resource...

[si21]

Hi Sandeep,

thanks for the reply, for point2 instead of manually sending the document can we automatically send it to subject person as soon as the document gets attached to the case

[Sandeep Rajput]

@si21 Yes, you can create a business rule on sys_attachment table with a condition table is <your case table>Using this BR you can trigger an email to the subject person and attach the same file in email and send it to the subject person.