Would anyone know where ServiceNow determines when to show "(Customer Visible)" in the Additional Comments label?
I know there are client script that do this for the task table. I am guessing there is something in the HR Application that doesn't pay attentions to those client scripts.
Thank you for your response. I knew this script existed. Evaluating our situation we see now some users were receiving the itil role we didn't realize they were getting through some knowledge roles.
