HR user Additional Comments is not showing (Customer Visible)

[abrahams]

Would anyone know where ServiceNow determines when to show "(Customer Visible)" in the Additional Comments label?

I know there are client script that do this for the task table.  I am guessing there is something in the HR Application that doesn't pay attentions to those client scripts.  

[Willem]

It is this Client script:

yourinstance.service-now.com/sys_script_client.do?sys_id=8e3c775a0a0a3c74010bedda85570a82

Adjust lines 2-3 to:

if (!g_user.hasRole("itil") && !g_user.hasRole("sn_hr_core.basic")) {
		return;
	}

[abrahams · Accepted solution]

Thank you for your response.  I knew this script existed.  Evaluating our situation we see now some users were receiving the itil role we didn't realize they were getting through some knowledge roles. 

[Willem]

You are welcome. Please mark answer as Helpful and if you feel it is Correct, please mark Correct as well.

Kind regards,

Willem

[Willem]

Hi Abrahams,

Hope you are doing well.

Is your question resolved? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,

Willem