Reminder notification from HR task template not firing

[Dennis Ford]

We are having an issue with HR task template reminders not firing.  We set a due date for two days after the case was created.  Then we configured a reminder template on the Email Content page and used a type = "HR Task Reminder".  For "When to send (days)", we set it to one day.  We left Interval(days) blank since we only want the reminder to send one time.  We expected that the reminder notification would be sent one day before the due date, but it is not firing.  I have attached a screen shot of our configuration on the HR task template.  Am I misunderstanding something about the set up?  Is there some background process/job that we needs to be running/activated to make the reminder notifications fire?   Thanks in advance!

[Willem · Accepted solution]

You have to set the interval days to the number of days you want to have between sending the reminder.

This can be a high number if you do not want to spam users, but it is used in the code behind this.

Can you try set it to a value (f.e. 5 days) and see if it works for you?

Also you can check:

- Is there a user/field specified to send the reminder to?

- Does the user have a valid email address?

- Does the user have notifications enabled?

[Susan Britt]

The "HR Daily Job" scheduled job is processing the reminder notifications.  You can verify this is active, the time and conditions being checked.

[Willem]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,

Willem

[Dennis Ford]

For those that are looking at this in the future, we found several issues as to why we were not seeing reminder notifications firing.  Thanks to @sbritt  and @Willem for pointing out a couple of the reasons.

1) Interval field must have a value.  We only wanted the reminder to fire one time, so we left Interval blank, but it seems it requires a value.

2) "HR Daily Job" must run as it is what triggers the reminder notifications.

3) The notification named "Reminder notification" must be active as this is used to trigger the reminder.  We had deactivated it sometime back when it was not being used.