HR Workspace - mandatory on close for specific Service

SWills
Tera Expert

I find the UI Action framework quite convoluted. Between the original UI Action, then now Workspaces adding on UX Form Actions, Action Assignment, Action Payload Definition and more.

All I want to do is add a small amount of behavior for a specific HR Service, to require a new custom field on close (Workspace UI Action).

 

I tried adding an onSubmit client script, but it was unable to prevent the submission from Workspace. I tried updating Workspace Client Script of the OOTB script, but it also didn't have any impact.

1 REPLY 1

Sumanth16
Kilo Patron

Hi @SWills , 

 

Please refer below thread:

https://www.servicenow.com/community/itsm-forum/ui-policy-not-working-in-agent-workspace-sctask/td-p...

 

If my answer has helped with your question, please mark it as helpful and give it a thumbs up!

 

Thanks & Regards,

Sumanth Meda