HRSD Activity

[P1234]

Im new to learn HRSD :

How to implement Knowledge author i want to hide all the Non-HR can & cannot read criteria from the HR knowledge bases HR All Employees & HR Agents so that this can prevent the incorrect criteria from the being selected.

Already implemented from my side but not working 

STEP 1: Add a Field to Identify HR-Specific Criteria

System Definition > Tables

Search for the table: User Criteria (sys_user_criteria)

Click Create new field:

Label: Is HR Criteria

Column name: is_hr_criteria: Save

STEP 2: Tag HR User Criteria

Go to User Criteria (sys_user_criteria)

Open each HR-related user criteria record.

Check the Is HR Criteria checkbox.

STEP 3: Restrict Can Read / Cannot Read Fields on Knowledge Articles

System Definition > Dictionary

Search for the field: canRead on table kb_knowledge

Set a Reference Qualifier with the following condition:

var kb = current.kb_knowledge_base;
if (kb == '<HR_ALL_EMPLOYEES_KB_SYS_ID>' || kb == '<HR_AGENTS_KB_SYS_ID>') {
'is_hr_criteria=true';
} else {
'';
}

Do the same for the cannotRead field.

Replace <HR_ALL_EMPLOYEES_KB_SYS_ID> and <HR_AGENTS_KB_SYS_ID> with the sys_ids of your HR knowledge bases (from the kb_knowledge_base table).

Step 4 : Add Client Script for Dynamic Filtering

Create a new Client Script:
Name : HR Case
Table : kb_knowledge
Type : onChange
Field : kb_knowledge_base

Script:

function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') return;

var hrKBs = ['<HR_ALL_EMPLOYEES_KB_SYS_ID>', '<HR_AGENTS_KB_SYS_ID>'];

if (hrKBs.includes(newValue)) {
g_form.setReferenceQual('canRead', 'is_hr_criteria=true');
g_form.setReferenceQual('cannotRead', 'is_hr_criteria=true');
} else {
g_form.setReferenceQual('canRead', '');
g_form.setReferenceQual('cannotRead', '');
  }
}