Knowledge Updates

[rhoffecker]

Does anyone know of a way to set notifications to show what is actually updated within a Knowledge Article when edits are made and published?  Currently, we only receive an email notifcation stating that there has been an update, but there is nothing that points to what actually changed.

Thanks!

[SumanthDosapati]

@rhoffecker 

You can try writing a GlideRecord script to get the previous version of the article and play around with string manipulations to print in the email.

Regards,

Sumanth

[Wessel van Enk]

@rhoffecker Out of the box, no you cannot. 
But like @SumanthDosapati mentions, you can write a script to compare the previous version with the current version, similar to the comparison functionality and add that into the email. 

[Abhijit4]

Hi @rhoffecker 

You can create BR to get all changed field details as below.

var changedFields = [];
    var fields = current.getFields();
    for (var i = 0; i < fields.size(); i++) {
        var fieldName = fields.get(i).getName();
        if (current[fieldName].changes()) {
            changedFields.push({
                field: fieldName,
                oldValue: previous[fieldName].getDisplayValue(),
                newValue: current[fieldName].getDisplayValue()
            });
        }
    }

Then you can use gs.eventQueue method to trigger notification and pass these parameters as parm1 or parm2 to show later in notification body.