HRSD ESC Pro homepage question

alimahmood
Tera Contributor

3 weeks ago

What is designed to display in My Tasks/HR Tasks and My Requests/HR Requests? When I click into them, they appear to display the same items, respectively. Is this also the case for non-HR users, or is the experience different?

 

I’ve included a screenshot from the test environment for reference.

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SupriyaWaghmode
Mega Sage

3 weeks ago - last edited 3 weeks ago

Hello @alimahmood ,

In the ServiceNow Employee Center, My Tasks and My Requests act as global repositories, while HR Tasks and HR Requests serve as specialized, department-specific sub-filters.

1. My Tasks / HR Tasks

These are actionable records assigned to you.

Includes:

  • HR Tasks (e.g., sn_hr_core_task)
  • Catalog Tasks (sc_task)
  • Case tasks or workflow tasks

If the test user currently has only pending HR actions assigned, My Tasks and HR Tasks will mirror each other perfectly.

  • My Tasks → Shows all tasks assigned to you
  • HR Tasks → Filters only tasks originating from Human Resources (specifically from the sn_hr_core_task table)

 

 

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Thanks & Regards ,

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