HRSD Recording Outbound Email in Work Notes Activity List

[MGanon]

I need all outbound email triggered (updated record, event, etc.) by an HR Case to log the outbound email in the work notes activity log. The instance I am reviewing has some email notifications that record to the work notes activity log but some don't. 

What might have caused some but not others to log the outbound email to the work notes activity log associated with the HR case?

What is the preferred method to log the outbound email to the work notes activity log associated with the HR case?

[MGanon · Accepted solution]

The email notifications were correctly writing to the work notes, just not the work notes that they expected. The issue was that the notification was triggered from an HR Case task which updated the HR Case task work notes and not the work notes for the parent HR Case.