HRSD Unguided Simulator - HR Case not being created correctly through Employee Center

DhanishMusU · ‎11-06-2025

In the unguided simulator, under the task 'HR Knowledge Management', while impersonated as Abel Tutor, you are supposed to create a Travel Advance Request, which, from the previous steps, is supposed to be configured such that every required detail is correctly filled up, including assigned to.

However, when impersonated and after submission of form on Employee Center, only the case number shows up. When searching this case record on Classic UI, none of the desired details are populated. Please see the screenshots below:

Will appreciate any help! Happy to give more info if required

GlideFather · ‎11-07-2025

Hi @DhanishMusU,

it seems that the fields are not mandatory in ESC level but are required in native UI.. we cannot see your configuration so it can be many reasons...

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No AI was used in the writing of this post. Pure #GlideFather only

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seano_22 · yesterday

Hey! I was stuck on the same task in the simulator today, and adding the script solved it for me.

I found the script by checking out the other Record Producers in the Manage HR Catalog Module.
In case you have trouble finding it in your instance:

Spoiler

new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);

View solution in original post

DhanishMusU · yesterday

yup, this is the one if I remember correctly

ToDo · 5 hours ago

Thank you both! This helped me much (I was also able to find the script in another HR Record Producer on the instance). But I had a second "error" (a leading blank in the KB article short description) - which is fixed now as well and the task is validated 🙂