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06-19-2025 10:45 AM - edited 06-20-2025 12:28 AM
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06-19-2025 11:50 AM
Hello @somya-gupta25 ,
Below are some community article/blog as well for more information
https://www.servicenow.com/community/hrsd-articles/hr-service-delivery-welcome-guide/ta-p/2310525
https://www.servicenow.com/community/hrsd-articles/human-resource-service-delivery-hrsd/ta-p/2309593
If my response was helpful, please mark it as correct and helpful.
Thank you
Thank you.
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06-19-2025 06:55 PM - edited 06-19-2025 06:55 PM
@somya-gupta25 I would recommend you go through HRSD implementer path course in Nowlearning.
Human Resources Service Delivery (HRSD) Implementer - ServiceNow University
This is an ondemand free course that covers from basic to advanced concepts in HRSD. It's well paced and suitable for self-learning.
Hit "Correct", "Helpful" or "Like" depending on the impact of the response.
Regards,
Kamal S
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06-19-2025 10:18 PM
Step-by-Step Plan to Learn ServiceNow HRSD from Scratch:
🔹 1. Understand ServiceNow Fundamentals
Before diving into HRSD, get comfortable with the ServiceNow platform.
Learn:
Navigating the UI
Tables, Forms, Lists
Users, Groups, Roles
ServiceNow Data Model
Application Scope and Update Sets
Resources:
ServiceNow Learning: Now Learning
Courses: "ServiceNow Fundamentals" (free with registration)
Practice: Developer Instance – https://developer.servicenow.com
🔹 2. Set Up Your Developer Instance
Go to developer.servicenow.com
Create a free account
Request a Personal Developer Instance (PDI)
Choose an instance with HRSD plugin pre-installed (or request HR plugins via "Activate Plugin")
🔹 3. Learn Core HRSD Concepts
Start with these HRSD components:
Key Modules:
Case Management
HR Services and HR Catalog Items
Lifecycle Events (like onboarding)
Employee Document Management
HR Knowledge Base
Focus Areas:
HR Case table: sn_hr_core_case
HR Services: Templates for handling cases
COEs (Centers of Excellence): Organize HR services
Lifecycle Events: Automate complex HR processes
🔹 4. Take the HRSD Training
Official Course (if available to you):
Human Resources: Fundamentals on Now Learning
Includes guided labs for:
Creating HR Services
Configuring Lifecycle Events
Handling Security in HRSD (HR Roles, Scoped Apps)
HRSD is a scoped application, which means security and access are stricter.
🔹 5. Practice Real-Life Scenarios
Try building:
A custom HR Case flow (e.g., Employee Grievance Case)
A Lifecycle Event (e.g., New Hire Onboarding)
A new HR Service Catalog item
A secure document upload workflow for HR cases