I have experience in ITSM and now I’m planning to learn HRSD. If anyone has good learning resources,

[Kamal17]

@Community Alums  I would recommend you go through HRSD implementer path course in Nowlearning.

Human Resources Service Delivery (HRSD) Implementer - ServiceNow University

This is an ondemand free course that covers from basic to advanced concepts in HRSD. It's well paced and suitable for self-learning.

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Regards,
Kamal S

[SamrudhiK]

Step-by-Step Plan to Learn ServiceNow HRSD from Scratch:

🔹 1. Understand ServiceNow Fundamentals

Before diving into HRSD, get comfortable with the ServiceNow platform.

Learn:

• Navigating the UI

• Tables, Forms, Lists

• Users, Groups, Roles

• ServiceNow Data Model

• Application Scope and Update Sets

Resources:

• ServiceNow Learning: Now Learning

• Courses: "ServiceNow Fundamentals" (free with registration)

• Practice: Developer Instance – https://developer.servicenow.com

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🔹 2. Set Up Your Developer Instance

• Go to developer.servicenow.com

• Create a free account

• Request a Personal Developer Instance (PDI)

• Choose an instance with HRSD plugin pre-installed (or request HR plugins via "Activate Plugin")

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🔹 3. Learn Core HRSD Concepts

Start with these HRSD components:

Key Modules:

• Case Management

• HR Services and HR Catalog Items

• Lifecycle Events (like onboarding)

• Employee Document Management

• HR Knowledge Base

Focus Areas:

• HR Case table: sn_hr_core_case

• HR Services: Templates for handling cases

• COEs (Centers of Excellence): Organize HR services

• Lifecycle Events: Automate complex HR processes

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🔹 4. Take the HRSD Training

Official Course (if available to you):

• Human Resources: Fundamentals on Now Learning

• Includes guided labs for:

  • Creating HR Services

  • Configuring Lifecycle Events

  • Handling Security in HRSD (HR Roles, Scoped Apps)

HRSD is a scoped application, which means security and access are stricter.

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🔹 5. Practice Real-Life Scenarios

Try building:

• A custom HR Case flow (e.g., Employee Grievance Case)

• A Lifecycle Event (e.g., New Hire Onboarding)

• A new HR Service Catalog item

• A secure document upload workflow for HR cases