I want to enable a business rule that prevents a case from closing if there are still open tasks attached to the case. I have created the business rule but it seems there is another business rule that is overriding mine. Could you please assist.

Tshwarelo1
Kilo Contributor

‎03-30-2022 02:18 AM

I want to enable a business rule that prevents a case from closing if there are still open tasks attached to the case. I have created the business rule but it seems there is another business rule that is overriding mine. Could you please assist.

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Susan Britt
Mega Sage
Mega Sage
In response to Tshwarelo1

‎05-31-2022 05:34 AM

Hi @Tshwarelo 

Were you able to get this resolved?  If not, could you show your Client Script and Script Include that was created?  I can review them.

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