Notification is not triggering during insertion of case

[R Akash]

Hello 

I have a requirement where i need to trigger notification when assign to is not empty and assign to changes. when Hr case is submitted assign to is auto populating. I created business rule to trigger the event for notification. type is insert and update. while updating case by changing assign to notification is triggering. But when case is inserted event is not triggering. Do assign to changes condition is considered while insertion? 

Thanks

Akash

[suvro]

I think you can directly configure notifications based on conditions rather than going via Business Rule.

Ideally in both the cases it should work. Try creating a new notification for insert with condition assigned_to is not empty. For update let the conditions be the same.

[R Akash]

Hello Survo,

I created this notification on parent table. if i trigger the notification through event then only child tables also will receive notification. If i directly configure notifications based on conditions then i need to create notification on all child tables.

Thanks

Akash

[R Akash]

Hello Survo

If i keep condition same for update then assign to will recieve notifications when ever case got updated right.

Thanks

[suvro]

Yes Right, but only when it assigned_to changes and is not empty. SO not every time it is updated. It will trigger every time assigned_to is changed