Hi everyone, i am trying to delete the header image from multiple document template. Although there's a delete option for theHeader image, after deleting it and publishing the document template,the older header imageStill appears.any suggestions on ...
I have to customize the KB article comment and Reply functionality as per below requirement:The comment box should be enabled only when the rating selected is 1 and 2, Employee should be able to access self-comments in the form of summary instead of ...
Is it possible to restrict access to a particular attachment record in ServiceNow so that only certain users or groups can download or view the attachment? I need a way to enforce permissions for specific attachments that differ from the default reco...
Dear community,has one of you developed a interface (CPI, BAPI o OData) between ServiceNow and SAP HCM?
Hi Team,Can anyone help me we are sending survey notification to users when they are replying it was storing in activities section of the ticket, and it is visible to agents. That should not be the case. Any suggestions would appreciate.
Hello, I want to hide "Type your message here" input box , Post button and attachment button from portal for those tickets which are in closed complete or cancelled state.I tried it by adding code in HTML and Server side in Widget but no luck Require...
We would like to display a banner in our ASC home page carousel widget that notifies an associate of an upcoming Holiday, starting 5 days before the Holiday and ending the day after the holiday. We then want this banner to re-display every year.I wa...
Here is a thing.. There is a business rule in scoped app that adds a comment when a record is updated. We need to stop this BR while we are running a scheduled script.Commonly, we use setWorkflow(false) but it is not working. I tried to create a glob...
Hi Team, In the agent chat , when we choose the 'Transfer to another agent' we are able to see the all available agents irrespective of the modules. I want to understand if there are any option where we can filter the options based on type of the use...
Hi experts,we have configured search source to display user's own HR cases on portal.But only admins are able to view the HR case results when performing a search.How can we fix this to display their own HR cases to users? TIA
I have a multiselect game name, based on the single game name user can see curriculum training for example if user select A,B,C or any combination like bcd or dce user can see the string field of curriculum how can i achieve that ? i do have a table ...
Does anyone have an idea of how to show the Display value of a variable in a report generated from a database view?.It should display the display value of the variables instead of the technical value.
Hello everyone, I have a simple request but is proving to be a little more complicated than I anticipated. I'd like to add the On Hold Reason (Other, User, etc) to the work notes but looking into the Suspend Dialog Box client script, I'm not seeing ...
Greetings! I have a requirement to create a checklist for a sn_ja_task record. I can create one on the sn_hr_core_task table by setting the HR task type to checklist on the HR task template. I do not see a similar feature for the sn_ja_task as the on...
Hello all,On the case creation page, when I type in the name of my 'opened for', I am looking to not have that user default to the 'subject person' field. As shown below. I have tried to de-activate the 'Auto populate subject person' client script,...
