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How to change a field style color

Hello everyone,  I'm working on incident table, and I want to change the service field font when the priority changes. Meaning, if the priority is critical, I want the service field font turn in red.  But my code is not working :  function onChange(c...

Refresh the workspace from ui page opened through action assignment

Hi,I was able to open a Ui page from workspace button using the below code. Now the issue comes to close it/ reload the whole page. Code used in related list action - var ui_page_id = <sys_id of the ui page>; g_modal.showFrame({        url: '/ui_page...

indu13 by Tera Contributor
  • 889 Views
  • 2 replies
  • 0 helpfuls

Resolved! Populate date and time depends on choice

I am working for Record Producer (RP table is HR payroll case) for workday integration for HRSD  1. variable is What date/dates is this request for? and logic is If selected date is within 2 weeks of today's date and the choice is Vacation. Then disp...

charitha ts by Tera Contributor
  • 327 Views
  • 2 replies
  • 1 helpfuls

Resolved! Automatically Generate a PDF Document and Save to HR Case

I have created a PDF Template included with an HR Service.  I have mapped the fields on the fillable PDF with answers provided via Record Producer and HR Service.  Upon submitting the Record Producer and viewing the resulting HR case in a ‘Work in Pr...

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kevinthury by Tera Guru
  • 5463 Views
  • 6 replies
  • 0 helpfuls

Resolved! Response SLA not triggered for the cases

HI All, We encountered an issue where the response SLA is not triggering for few of the cases, even the cases are satisfying the conditions of the response SLA. Can someone provide your inputs here on what could be the reason for not triggering the S...

Manisha30 by Tera Guru
  • 1446 Views
  • 16 replies
  • 2 helpfuls

Transferring a Case

I am having this issue while transferring a case from one HR service to another with the existing Case number. I am getting this below error "Please save your changes before transferring the case " Not sure what could be the reason.   Appreciate your...

Viren Singh by Tera Contributor
  • 1023 Views
  • 5 replies
  • 0 helpfuls

Resolved! Not getting option to create Journey

I have configured a custom Journey Designer but when I am trying to create a new Journey I am not getting the New button to do so.  I am logged in as System Admin and the user has all the roles and required access.  Please help me create a new Journe...

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ShubhangiG by Tera Contributor
  • 990 Views
  • 5 replies
  • 4 helpfuls

Granular delegation problem with delegation rule category

Hi Team, I have installed granular delegation plugin in my system.I configured the delegation rules and they are visible under My delegates----Add delegates--- popup appears where u mention the delegate name and duties (delegation rules) .I also conf...

Equifax I-9 integration with ServiceNow

Hi ServiceNow Community,Has anyone implemented an integration between ServiceNow (using ServiceNow accounts) and Equifax for I-9 verification?  If so, are you will share barriers you can across and lessons learned?  Thank you in advance.

Payroll HR Case visibility

Hi , Assigned to user is not able to see the Payroll HR Cases.User has all required role (sn_hr_core.basic , sn_hr_core.case_reader ,sn_hr_core.case_writer)   

Resolved! How to change the background color of Required Fields

I am trying to change the background color of the required fields on an HR Case on employee center pro. I have looked at both the page and widget css and do not see a place to do this.  Thanks!

cwillard by Tera Expert
  • 1823 Views
  • 5 replies
  • 3 helpfuls

OOB Business Rules not working when I create a Appendix HR Case.

- We have created UI Action for Appendix case creation in a Parent HR Case.- There are 2 OOB Business Rules which are running on Appendix Case Creation, which are working fine when an Appendix case is created from the "Lifecycle Event".- Both these O...

NagaBargav by Tera Contributor
  • 237 Views
  • 1 replies
  • 0 helpfuls