In hrsd module assigned to person is not able to see the hr cases.

[abcd]

hi,
In hrsd module assigned to persoan not able to see the hr case.

[Raghu Ram Y]

@abcd all could be the same reason you have to verify your ACL's and need to provide roles accordingly.

[Sourabh26]

Hi,

Again you need to check the record level ACL's on the tables (HR) to which user is not able to see the tickets.

Go to System Security --> ACL --> In the Name field search your table (HR Case)

Filter out records as --> Type is record AND

                                    Operation is read

Now go through all the filtered records to see the ACL conditions and roles and assign that roles (based on your requirement) to the user

Hope this helps.

Mark this as Helpful/Correct, if Applicable.

Regards,

Sourabh

[Susan Britt]

Since the user cannot see the profiles, verify the user has the sn_hr_core.basic role. If so, it sounds like custom ACL on the HR Profile table and HR Cases. You can look to see if there are active records in the COE Security Configuration module. This is the preferred way to secure cases’ read and/or write access. If nothing is there, look at the ACL as the others mentioned. Sometimes users will see that security error in the list, but there could be actual cases there, if you page through. Meaning some cases they do not see that are part of their filter, and some they do have access to see. You could try to go to the next page, group by “assigned to” or sort the list on different columns to confirm if any records are visible.

[Rob Sestito]

Another thing to look into for this list view is the way you are sorting the list. I see it is by number currently.

In the past, I have seen users sorting by number when looking at cases assigned to them (using the Assigned To Me module), and the sort messes up their actual view when doing it by number.

Try sorting by the state column and see if the list shows their cases correctly.

Thanks,

-Rob

[betsys]

Check if there is any read COE Security Policies defined [HR Administration --> COE Security Configuration]. If yes, then they should be part of the group as well to view the case. Its the same case for write permission as well.