In the Hr case attachment is not saved

chandan31
Tera Contributor

‎08-09-2023 09:00 PM

Hi Sir,

 

The Attachment is not attached to the target table while receiving the emails .

The Attachment is showing in the email log but it is not attached to the target table.

Can you tell me if any properties I need to modify or how to check the email logs via it is coming from the flow designer or inbound action?

 

 

Thanks and Regards,

 

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3 REPLIES 3

JohnnySnow
Kilo Sage

‎08-09-2023 09:28 PM

@chandan31 can you please elaborate your issue. Are you using flow designer to attach the attachments? where do you want the attachment to be attached to ?

 

Thanks
Johnny

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Ankur Bawiskar
Tera Patron
Tera Patron

‎08-09-2023 09:38 PM

@chandan31 

are you using OOB inbound action on HR case or some inbound flow for this?

Is this happening for all HR cases or particular HR COE table?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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chandan31
Tera Contributor
In response to Ankur Bawiskar

‎08-10-2023 12:33 AM

Some of the attachment is attached to the hr case but not all

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