Inactive HR Service

[lpomeroy0613]

We went live with HR Service Management a few months back and set up an HR Service called "Benefits Enrollment". We have since decided that we want to break it out into three HR Services (Open Enrollment, Mid-Year Enrollment, & New Hire Enrollment). The issue we are having is with removing the old HR Service from the list. We had thought that making the "Benefits Enrollment" service inactive, that would remove it from the list of HR Services that our users could assign on the case. However, it appears that the list is showing all - both active and inactive. Is there some kind of edit we can making to stop this from happening? I reviewed the dictionary entry for HR Service - we currently have a reference specification that uses JavaScript to minimize the list based on other fields entered on the case. Wondering if there is a way to add to that to only display active HR Services? Otherwise I am open to other suggestions. Thanks!

Liz

[Rushit Patel2 · Accepted solution]

Hi,

update that script include like below

(please mark helpful/like/correct if it helps)

[lpomeroy0613]

That's perfect! I was going this route, but I didn't know exactly what to add and where. I added it in, tested and it works. Thanks for getting me the rest of the way! I'm honestly rather surprised that it isn't included OOTB.