Integration SN SuccessFactors Pull To-Do's

Max10 · ‎05-20-2020

Hi Colleagues,

here again a question regarding the integration between SN and SuccessFactors.

Prelude:

I was now able to establish a connection between my SN instancen and the corresponding SuccessFactors instance. It works that far, that the employee data that I change in SucessFactors are always pulled to SN. Further, also if I impersonate (in SN) a user that I previously pulled from SuccessFactors and create a new To Do for me, this is afterwards successfully passed (pushed) to SuccessFactors.

Problem:

If I create a To-Do for an employee in SuccessFactors directly, then it is not pulled to SN no matter what I do 🙂

I already used this:

https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/task/ver...

The log says : Warning: No data pulled for the service Refresh Session Tokens.

Maybe this helps, but maybe not because it seems like there is a valid session token.

Question:

Can you please guide me through solving this problem?

Best Regards

Ashutosh Munot1 · ‎05-20-2020

Hi,

Exactly my point. It should show some errors in logs.

One Questions: What is the Authentication used?

Thanks,
Ashutosh

Max10 · ‎05-22-2020

@michaelj.sheridan In the logs, I find the following interesting entries:

############################TRACKER NOT FOUND############################Future_Worker_Profiles

the mandatory field problem appears several times

...Mandatory field value empty for sn_hr_integrations_worker_profile FieldName : integration_user_id



DataNode : <hasMore xmlns="urn:sfobject.sfapi.successfactors.com">false</hasMore>



DataNode : <querySessionId xmlns="urn:sfobject.sfapi.successfactors.com">.............</querySessionId>



DataNode : <numResults xmlns="urn:sfobject.sfapi.successfactors.com">0</numResults>



Service Mapping not found for Integration Service: Future_Worker_Profiles

And then a very long entry starting with:

Unable to parse the JSON property headOfUnitNav.empId in {"__metadata":{"uri":"https://..................

I think it looks like that there can be something done xD Maybe you can help me to fix this. That would be really great.

@Ashutosh Munot

Authentification is SOAP and REST. I am using the out of the box integration between ServiceNow and SuccessFactors in the HR Integration application.

Also I opened the System OAuth> Manage Tokens module and there were no entries. Maybe this is important too.

Max

Ashutosh Munot1 · ‎05-22-2020

HI,

Can you confirm this?

Thanks,
Ashutosh

Max10 · ‎05-22-2020

Hi Ashutosh,

Company ID is also set. So I can confirm..

Thank you so far ! 🙂 Did you see that the list from Manage Token modul has no entries? Does it have something to do with this?

Do you understand the error messages? I dont find good information that explain them...

Thank you,

Max

Ashutosh Munot1 · ‎05-22-2020

Hi,

Two things:

1) Go to this URL and check the error detials https://instancename.service-now.com/sn_hr_integrations_worker_profile_list.do

2) Check this form:

Thanks,
Ashutosh