Integration SN SuccessFactors Pull To-Do's

[Max10]

Hi Colleagues,

here again a question regarding the integration between SN and SuccessFactors.

Prelude:

I was now able to establish a connection between my SN instancen and the corresponding SuccessFactors instance. It works that far, that the employee data that I change in SucessFactors are always pulled to SN. Further, also if I impersonate (in SN) a user that I previously pulled from SuccessFactors and create a new To Do for me, this is afterwards successfully passed (pushed) to SuccessFactors.

Problem:

If I create a To-Do for an employee in SuccessFactors directly, then it is not pulled to SN no matter what I do 🙂

I already used this:

https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/task/ver...

The log says : Warning: No data pulled for the service Refresh Session Tokens.

Maybe this helps, but maybe not because it seems like there is a valid session token.

Question:

Can you please guide me through solving this problem?

Best Regards

[Max10]

This is interesting, because the user is the correct one for who I expect the missing ToDos.

But as you can see, the error details are empty... Maybe it has something to do with the error message regarding the mandatory field?

Mandatory field value empty for sn_hr_integrations_worker_profile FieldName : integration_user_id

But I checked, that the Integration user ID for this user is not empty.

For the Future Worker Profile, I found that there is no service mapping (as the error message suggest 🙂 ). But I also dont know what I need to do here. The difference is, that I integrate to SuccessFactors. Does this change something? Should I set the integration service inactive?

Thank you very much,

Max

[Ashutosh Munot1]

Hi Max,

You should see this as well there:

Thanks,

Ashutosh

[Max10]

Hi,

I am wondering about the Future Worker Profile problem, because it seems like that it is not needed for SuccessFactors integration. At least, there is almost no installation and pre configuration of this service. The Schema Mapping is, for this service, empty and the Service Mapping as well. So is it possible that this Service is not needed for SuccessFactors integration?

The more interesting question is, I think, how I can figure out the errors of in the "Further Worker Profiles" Table. Is anyone there who has an idea?

Best regards and thank you,

Max

[Ashutosh Munot1]

HI,

Can you raise a HI Ticket then?

Thanks,
Ashutosh

[Max10]

Hi,

unfortunately not. It is currently in my PDI. But I need to solve this in the near future.

What is about the other error codes? What do I need to do to debug them? Currently, I dont know how to proceed here. Also I dont understand them. For example the error code:

Unable to parse the JSON property headOfUnitNav.empId in {"__metadata":{"uri":"https://..................

Or the problem with the "empty" errors in the worker profile table? How can I fix this?

Thanks,

Max