Is anyone using Service Now for leave management?

[shannondufour]

We are in need of a tool to manage all of our leave.   LTD, STD, FMLA, and Military leave.   Is anyone using Service Now for this purpose.   If so, what are you using?

[ronniegonzalez]

This is something that we are also looking at doing in the future. We now that we can set up a process to start the leave process but not sure how much more than that we will be able to do.

[Kiel Sanders]

Hi Shannon

There's really two options for how you could address this in ServiceNow's HR Service Delivery product.  The first option is a more simple, manual option of the employee submitting a request and then managing everything directly within the case.  Leave of Absence is included in the delivered HR Services along with a category structure within the Total Rewards COE table to support this.  This option would provide basic tracking of the request and allow for the necessary security and SLAs required for this unique process.

The other option is a more automated process with our Enterprise Onboarding and Transitions application.  This would be the recommended route since leave requests tend to have more complexity to them due to conditional and time based tasking.  This application is meant to simply the configuration of complex processes across the enterprise and is not restricted to only onboarding.  Other use cases that the application can support are offboarding, leave management, global relocation, internal transfers, promotions, etc.  Any process that has complexity due to conditional criteria is a perfect use case. 

For example, most leave requests start by the employee submitting a request just like the start of the first option.  Once the request is approved by a manager, there would be a number of tasks for the employee to complete such as signing documents, reviewing related benefits, etc.  Once the employee is on leave, it's likely that the organization would want to lock the employee's IT access, convert their desk to temporary hoteling space, and remind the manager a week before the employee is scheduled to return.  It's also common to automatically update the employee's status in the HCM system to reflect their leave.  Upon return, the employee's access needs to be reactivated, desk space needs to be reconfigured, and they probably need to sign additional documents.  All of these items could be configured to meet your company's specific needs and process, including any variations in the process based on an employee's location, job level, etc.

All of these items address the process side of the leave but the Employee Service Center adds a personalized experience to the employee during the different phases of their leave.  An example could be surfacing special messaging on the homepage about benefits and what to expect while on leave, or presenting a congratulations/welcome back message for employees returning from parental leave.

We have examples of this leave management use case built out for demo purposes if you are interested in seeing what this could look like in action.  Please reach out to your Account Executive to schedule a demo if interested.

[Vivektietsood]

Thanks for the explanation!

[Melissa P_ Bart]

Hi Shannon,

Are you now using ServiceNow for your leave management processes? If so, I would love to speak with you to hear how you are using it. Our organization just went live ServiceNow for HR and we are interested in using it for leave mgmt in the future.

Thanks.

Melissa