Is it possible to delete the records in the related list in agent workspace

sam55 · ‎05-07-2022

trying to have this functionality in agent workspace.

I have tried these steps mentioned in this article and found that it is for List and not for Related list

https://community.servicenow.com/community?id=community_article&sys_id=64857223dbd6685066f1d9d968961919

John Zhang1 · ‎05-07-2022

You can add the "Delete" button on HR list view by following this post -

Delete List button on Agent workspace

If my reply is Helpful/Correct, please mark the answer as Helpful/Correct.

sam55 · ‎05-07-2022

Hi John,

Thanks for your response. I have tried these steps and found that it is for the List view and not the Related list.

Community Alums · ‎05-08-2022

Hi Sam,

You need to create a new 'Action Assignment' to remove the added records.

Follow these steps:

From the application-navigator, navigate to -- Workspace Experience > Actions & Components > Related List Actions
Create 'New'
Populate the below fields (ensure to be in "Global" application for this operation) >>
- Action label = Remove ({{count}}) //'count' is optional
- Action name = remove
- Implemented as = Server Script (important)
- Button type = Secondary
- Table = target table (if 'Global' table is selected, the action will be available in all the related-lists )
- View = optional (may select 'workspace')
Click on the related-link = 'Advanced View'
Populate these fields >
- Record Selection Required = true
- Server Script tab > Server Script = current.deleteRecord();
- Confirmation Settings tab > Confirmation Required = optional
Press save/update

Now open the record in Agent Workspace, you should notice the 'Remove' button is disabled in the related-list view, and selecting the records to unlink will enable the button.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep