When servicedesk agent received a phone call via Interaction desktop, a tab is automatically opened for servicenow and an IMS opens, he doesnt see any Record Data from users. Since the update he is having this issue and he doesnt see any Record Data ...
Hello, wondering if someone else has had similar experience to this & idea on how to proceed. Currently, when an employee replies to a HR Case comment notification via email, we have send to event creator unchecked to stop the platform from sending b...
In Employee center, For one of the catalog item, I have a client script such as when some conditions are met error message should be shown.This is the script I tried in my PDIIm expecting to see the error message in red color, but its simply a text w...
Hello all,we have removed sharepoint AI search source from our Search profile but still integration hub usage is being spiked because of sharepoint connector schedule jobs running every week to index user permissions.Can we disable sharepoint connect...
Hi Team, I have a requirement that Employees in watch list are not able to see the requests for which they are marked in watch list under my requests of self-service portal and also send email to watch list users I have tried creating after business ...
We have started setting up HRSD and can see that there are Standard groups with "HR" as parent.is that a best practice to use them instead of creating our own ? They all are setup with respective roles and I was wondering how others are doing it.
Do the tasks that are added to an Activity Set within a Lifecycle Event need to be from within HRSD, or can I add existing tasks from across the platform?As an example, we have specific coordination tasks within another application on the platform th...
Hello Everyone, I am looking around a solution around Bulk case creation beyond OOTB bulk cases which creates generic cases. Scenario: HR agent wants to create bulk cases from the spreadsheet which will include the fields like employee id, field1, fi...
Related to the recent query_range "May Maintenance" issue... Anyone else seeing lots of query_match issues for system-related 'worker' activity? e.g.: 2025-05-20 14:35:16 worker.6 m2m_dictionary_dataclass.data_class query_match I'm unsure if this is ...
Hi Everyone,i had a demand where when an agent creates an HR case from Basic UI he should get an editable variable editor that is same as the record producer created.My assumption is that the Variable editor is only visible when a case is created fro...
Hi ,New to learn GRC module. Any learning links or reference videos & material share me.
Standard Ticket Header Widget 'Actions' 1.cancel option available when incident state is new, inprogress2.when selecting cancel option a. Confirmation pop up asking cancelling reason b. if provide the reason that reason should be in incident...
Hi Team,I need to filter the data based on a particular assignment group from the HR Core Case table.Since the element ID does not have one of the options, I have decided to write a script include and add those in the element ID filter.I have tried b...
Hi i'm facing a issue with twice trigger notifications.1. When i added a new comments on HR Case notification trigger a twice from same template.2. When the approval & reject request notifications also same issue triggering twice. we have updated com...
In a HR Case,Whats the difference b/w the Subject Person, Subject Person HR Profile and HR Profile in a HR CaseAnd also, how the HR Profile is updated?Thanks in advance.
