Resolved! adding note above PA widget
Hi experts,How can we update the note present above PA widget in PA dashboard. I'm unable to find how and where this note is added. TIA
Forum Posts
How to change UI builder Data Visualizer colour and list title?
Hi community,I added a Data Visualiser component for HR tasks on the landing page in UI builder for Agent Workspace for HR case management.However, the component's background is grey in colour similar to the page background. All the other existing co...
how to hide cancelled journey tasks from portal
In portal under journey overview how can we hide the cancelled hr tasks to users.
I have to send notification when category is ABC.
Hi, I have created catalog item('ABC') and now I'm creating flow for that. When catalog item request has been submitted then it should create 4 catalog task and we are having one field in catalog item that is supplier category that is choice field i...
How to give trigger condition as email for inbound email actions
Hi,I have a scenario where there are 3 departments HR : abc@gmail.comHR Payroll : xyz@gmail.comHR General : nop@gmail.com I want to keep trigger condition as email for inbound email actions. As all the cases is being submitted through email... I cann...
Agent assist not visible on HR task of configurable HR Agent workspace
Hi everyone,the Agent assist tab is not visible on HR task of Configurable HR Agent workspace, could you please let me know how to configure it for HR tasks as well?We want it in the contextual side panel just like it is in the HR cases.Thanks,Kartik...
Recently Published or Updated Knowledge Article Widget
We built a widget to show New and Recently Updated knowledge articles. However, the widget is also showing knowledge blocks - which we do not want. What additional customizations can I add to prevent knowledge blocks from showing? We only want the in...
Visibility condition for Case creation configuration
Hello Community, How can we add visibility condition for a specific field in case creation configuration form ? We have field "yes/no" field named "User notified " on case creation form for particular Hr service. If user select "Yes" then another fi...
integration with another 3 party system
Hi All,I tried integrating ServiceNow with 3 party system . I am able to see all the records in rest message using test. I created a script include and created a import set table , created the fields. Using glidrecord and json parse i am getting the ...
Attachments in activity log
Hi All, does anyone know, what property, ACL, BR or CS could possibly block displaying pictures added into attachment in activity log in workspace? Attachment is properly added on record but not displayed in activity log. Thanks
In Lifecycle event, how to trigger an activity from other activity
I am creating a Lifecycle event and there I have an activity, where the manager (opened by) has to answer to a question Yes or No. If the answer is Yes, an other activity should be triggered with specific questions.For example:Manager has to order a ...
Next HR task is not generating once the optional checkbox is checked on HR task of Lifecycle Event
Hello,We have a lifecycle event set up for one of the HR services. If I select the optional checkbox on the HR task, the next HR task in the lifecycle event isn't being generated.Kindly help on this...
Trigger HR activities based on HR profile change
Hi Team,I need to trigger HR activities based on field change in HR profile. Eg: Onboarding lifecycle created for employee based on Hire date and related activities got triggered.On whenever some of the fields like country/Company code changes in HR...
Resolved! HR Case Transferring - Cancelled State
Hello, we're exploring changing the HR Case transferring functionality in terms of the state change once a case transfers. We're finding some users confused by the "cancelled" state when really their case is just being transferred to another COE. I'm...
Regarding KB Article and HR Catalog
Hi All,Please guide on the 2 below queries regarding KB Article and HR Catalog. I am exploring them so want to know if I am missing on something or not aware of few features. 1. KB Article query:I want to check on KB Article I see only copy and paste...
