Hello All, I have below requirement - When HR case created via inbound and that got transferred to new case but when user is trying to reply over that first mail through which this old HR case got created the response is received on that older case o...
Hello, Has anyone else encountered an issue where too many custom fields are being added to the core HRSD tables? My customer's core tables have 200+ custom fields for various HR Services. This has led to many UI policies hiding these fields from oth...
Hi All,Can anyone guide me on HR Guided Setup. I have undertaken both fundamentals and implementation course but need an in depth understanding of guided setup, as in how we use it, do we really use it and what purpose and results it serves, and is i...
Hi apart from now learning, I want to work on HRSD use cases for better learning. Kindly share the links of assignments or tasks for practical knowledge. It would be a great help. thank you!
Please help to understand difference SOW vs AW(Agent workspace), can we use HRSD in SOW
Fill document button is not visible on document task in agent workspace
Hi There, HR Agent creates task on a HR caseTask attachment field does not allow you to upload a document - no 'select' button.I know it is controlled by role as admin can see the button however not sure where these configuration of this Ui action is...
Hi , i want to schedule meeting in Outlook using Servicenow but i am not able to do it and the main thing is that I should also able to schedule recurrence of meeting . i have gone through a article , link given below , But not able to understand pro...
Hello everyone,I'm learning about Lifecycle Events feature in HRSD.I did not find any documentation mentioning the limitation of Activity Set and Activity of 1 Lifecycle Event. So how many "Activity Sets" and "Activities in an Activity Set" can I cre...
Hi Team, We need to change " Accept Resolution" Text on To's tab in HR connect portal. I have checked related widgets but unable to get where I need to change.Please find the attachment for reference.Please can anyone help me on this.
if I have a filtered list in my Agent Workspace, Can I push it to other agents?
I would like to explore the possibility of setting up an automated reminder notification for cases that have been in suspended status for 2 or 3 days. It would be helpful if the notification could consider instances where the suspend status is due to...
We have interactive feedback tasks turned on. A KFT is generated whenever an article is marked "not helpful" or receives a rating below 3 stars. We find that users are not submitting comments in the dialog box that appears after giving the article ...
If someone adds me as a watcher on a case or multiple cases, can I see them on a list in Agent Workspace or a report?
Hello all, Is it possible to auto populate a couple of fields on the target record with the aw_openRecord() ? I've spotted that an OOTB ui action is already doing that (Create HR Case on the Interactions table): Here's the OOTB Workspace Client Scrip...
