Is there a way to disable common word query info message in HR Agent Workspace

[rimvydas_v]

Is there a way to disable this common word query info message in HR Agent Workspace?

"Your text query contained only common words or ambiguous wildcards, please refine your search and try again".
It pops up on case load or save whenever short description is too ambiguous for search. I have tried disabling contextual search for table configuration but it did not help. 

[Community Alums]

Hi @rimvydas.v ,

It's basically warning you that you are using stop word in your query e.g. 'and' 'or' 'problem' etc. 

You can resolve it by these options:

For Option 1:
1.1. Review the word is not a "Stop Word" in the following tables:

/ts_stop_list.do
/ts_index_stop_list.do 

1.2. If the word is listed in any of this tables, edit the record and change the "Stop mode" field value to "Not a stop word." 

For Option 2: 
Increase the value for the "glide.ts.max_wildcard_expansion" system property. The default value is 500. 
2.1. Go to https:[my_instance].service-now.com/ts_word_list.do
2.2. Search by the word, if the records are more than 500, then the word will act as "Stop Word" even when it is not listed in the tables mentioned in Option 1.  Review KB0745116 for more information.

Also, refer to this KB:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0745116

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @rimvydas.v ,

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep