KB bulk import

[Aswathy2]

Hi All,

How can we import knowledge articles with attachments like pdf,jpg etc using bulk import (Excel file)?

Regards,

Aswathy

[sebastian_g_snc]

Hi,

this is not going to be a one-click action. Maybe you start by explaining where you are coming from? Do you want to import from docx? A database? That would help a little.

Best,

Seb

[Aswathy2]

Hello Sebastian,

We are following the below URL for Easy import

https://community.servicenow.com/community?id=community_article&sys_id=8f5c2aa1dbd0dbc01dcaf3231f961...

We want to import a few articles with attachments to SN knowledge base. We have downloaded the import template from SN and we are not able to find any column for attachments or we are not able to find out the way to import articles with attachments using  OOB functionality. Could you please help! 

Regards,

Aswathy

[sebastian_g_snc]

Yes, the easy import functionality only takes care about the actual KB article, not the attachment.

If I had to do it, I would use the REST API. See the screenshot below - you can test using the REST API Explorer:

Here is also an older article on that topic:
https://community.servicenow.com/community?id=community_question&sys_id=acc103a9db98dbc01dcaf3231f96...

It is going to be a little work, but you will learn a lot 🙂
Hope that helps

Best,

Seb

[Sylvia Fong]

I want to add a question on this related topic. What is the security role in ServiceNow in order to handle this KB bulk import function? I was told by my company that only delegated developer access can handle, which our dept (HR) is not allowed to have. Just want to get the thought from all of you.