knowledge article template creation using HTML code

[Anu santhoshi]

while creating an article , similar to "FAqs, what is"  article templates  can we create new article template with the help of html code snippet. If yes, how to create it?

[Shruti]

Hi,

Navigate to Knowledge -> Article Templates

You will find the existing article templates. You can create new article template and add article template fields as well

[John Zhang1]

You can create Article template following steps blow:

1. Navigate to All > Knowledge > Administration > Article Templates, and click New.
2. On the Article Template form, fill in fields. ...
3. Right-click the form header and click Save.
4. In the Article Templates Field related list, add fields to the template.

You can also see ServiceNow doc -Knowledge article templates | ServiceNow Docs

[Anu santhoshi]

Thanks , but where to update html code while creating this template

[John Zhang1]

Please review this ServiceNow documents- Managing HTML content in knowledge articles