HR Service Case Option - Automatically Create Draft Document

Imran J3
Tera Contributor

‎08-30-2023 09:33 AM

Hi all,

 

What's the functionality behind the case option known as "Automatically Create Draft Document" in the hr service case options. What are the configuration steps for enabling this case option and how it works when giving this case option for the hr services? If anyone knows the process of it, please help me with this and it'll be really useful for me in the future.

 

Thanks,

Imran J

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michaelj_sherid
ServiceNow Employee
ServiceNow Employee

‎08-30-2023 09:42 AM

@Imran J3 The purpose of this case option is when you are using the HR Document Templates (separate from normal "Document Templates"). When this case option is configured for the HR Service the draft document will be generated to help automate a process. If you do not use this option, the agent has to manually generate the document as part of their assignment duties. Here is a link to the ServiceNow documentation that outlines this case option.

 

Regards,

Mike