Making SLAs visible to customer on portal based on HR Service?

[tworzala]

Is it possible to show the SLAs to the requestor on the portal once they submit a request? If so, is it also possible to choose which HR services you want that functionality on for? Or is it all or nothing?

[John Zhang1]

So far we don't see SLAa in Service Portal pages as OOB unless you build your own custom SLA pages

[Amit Gujarathi]

Hi @tworzala ,
I trust you are doing great.

To achieve this, you would need to make some configurations in ServiceNow. Here is a high-level overview of the steps involved:

1. Create or modify the relevant Service Catalog item or record producer for the HR services you want to enable this functionality on.
2. Customize the form layout to include a section where the SLA information will be displayed to the requestor.
3. Add a reference field to the HR service catalog item or record producer to capture the SLA associated with the request.
4. Create a business rule or script to calculate the SLA based on the request details and set the SLA reference field accordingly.
5. Configure the portal to display the SLA information to the requestor by leveraging the reference field value.
6. Test the functionality to ensure that the SLAs are correctly displayed to the requestor on the portal.